Links

Some inspiration...
http://www.100besteschriften.de/

Two Customer Experience consulting agencies:
http://www.fhios.com/
http://www.livework.co.uk/
At Live|Work they call it “Service Design”….

Irene Au is head of User Experience at Google, and she has this statement:
“My group has a mantra: Focus on the user, and all else will follow.”
http://www.fastcompany.com/fast50_08/google_irene-au.html